Shipping policy

Shipping Policy

Effective as of [Insert Date]

Thank you for shopping with Head Turner! Below is everything you need to know about how and when your order will ship.

🚚 Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.

You will receive another notification when your order has shipped, including your tracking number (if applicable).

📦 Shipping Rates & Delivery Times

We offer standard shipping across the U.S.

Note: Shipping times are estimates and may vary depending on carrier delays, weather, or holidays.

🌎 International Shipping

At this time, we offer international shipping!

📬 Order Tracking

Once your order has shipped, you’ll receive a tracking number by email or text (if opted in). Please allow up to 48 hours for the tracking information to update.

If you have not received your tracking info within 5 business days, contact us at contacthtnb@gmail.com.

🧾 Wrong Address Disclaimer

Please double-check your shipping address before completing your purchase.
We are not responsible for items shipped to an incorrect or incomplete address provided at checkout.

If your order hasn’t shipped yet, email us immediately to correct your address.

❗ Lost, Stolen, or Damaged Packages

We are not responsible for lost or stolen packages marked as “delivered” by the carrier.
If your package is lost, damaged in transit, or never arrives, please:

  • First contact the shipping carrier with your tracking number.

  • Then, reach out to us at contacthtnb@gmail.com — we’ll do our best to help you resolve it.

We may offer a replacement or store credit on a case-by-case basis.

❓ Questions?

If you have any questions about shipping, email us at:
📧 contacthtnb@gmail.com